Privacy Policy

1. Introduction

At Arora Guest House, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Address and identification details
• Payment information (processed securely)
• Booking and stay preferences

Technical Information:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• Booking & Reservations: To process your bookings and provide confirmation
• Customer Service: To respond to your inquiries and provide support
• Communication: To send booking confirmations, updates, and important notices
• Website Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and prevent fraud

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in our operations (payment processors, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to the sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure storage systems
• Regular security audits
• Limited access to personal data
• Employee training on data protection

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising

You can control cookie settings through your browser preferences.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: